Freight & Return Policy

FREIGHT PROGRAM

FREIGHT - Customer pays all applicable freight and handling charges unless minimums are met. Additional fees including lift gate & hazardous material fees, where applicable, are the responsibility of the customer on all orders.

 
FREIGHT PREPAID MINIMUMS* -
Reconditioning Chemicals & Supplies..........$150
Accessories.......................................................$750
Oversized & LTL Accessories.......................$1,750

• Excludes Special Order items and Drop Ships which are shipped freight collect only
• Orders less than the minimum will be charged actual freight cost

HAZARDOUS MATERIALS HANDLING FEE -
Most parcel carriers charge a Hazardous Materials Fee on products so classified by the federal I.C.C. This fee is to cover the cost of paperwork, etc. Currently, the charge is a minimum of $24.00 depending on the carrier. Please request information on which products are subject to this fee. It is more economical to ship larger orders via common carrier. 

RETURN POLICY

ALL RETURNS MUST BE APPROVED BEFORE SENDING BACK. CREDIT WILL NOT BE ISSUED ON UNAUTHORIZED RETURNS.

WARRANTY/GUARANTEE -The warranty of guarantee of a product is determined by the manufacturer. Warranty is limited to product replacement only (labor is not allowed). Please request specific warranty information.

 
WARRANTY RETURNS -All returns of defective goods must be pre-approved and contain additional information such as customers name, installation date, nature of problem, serial or registration number, etc. Warranty claim requirements vary and will be detailed upon return approval. Returns must be sent back freight prepaid. Freight will be credited back to you, if so entitled. Returns not covered by warranty will be sent back without credit. Credit will not be issued without complete warranty information. Product modified or damaged by the customer will not be credited. WARRANTY PARTS MUST BE RETURNED WITHIN 14 DAYS OF REPAIR DATE TO PROCESS CLAIM!

STOCK ADJUSTMENTS -Approved returns of non-warranty items are subject to a 20% Restocking Charge. Credit will only be issued if the item was originally purchased in the last 6 months, is in resalable condition and is a current stocking item (Special Order items are not returnable). Returns must be shipped freight prepaid and credit will be issued at your lowest acquisition cost for that particular product, less the restocking fee. Credit memos issued for returned products must be used for future purchases, checks will not be issued. Returns are limited to 5% of your previous years purchases. Returns accompanied by a 2:1 offsetting order will have the Restocking Charge waived. Chemicals are not accepted for return after 60 days or if the product has been opened. 

SPECIAL ORDERS -Non-stocking items are considered Special Order and are not returnable. All shipping and handling charges incurred by the Special Order are charged to the customer. In many cases, the product will be shipped direct to you from the factory.